1. How can I confirm my order after payment? After you complete the order payment successfully, you will receive an order confirmation email sent by our official mailbox, which includes your order number, product details, shipping address and estimated delivery time. You can check the order progress on our website at any time. 2. How to choose the correct shoe size? We provide a detailed size chart on each product page, including foot length and corresponding shoe size data. It is recommended that you measure your foot length and refer...
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FLATREVE adheres to the customer-first service principle and provides standardized return and refund services to protect your legitimate shopping rights. Please read the following return and refund rules carefully: 1. Return Eligibility & Time Limit We support returns and exchanges within 30 calendar days from the date you receive the package. The returned products must meet the following conditions: unused, unworn, no artificial damage, complete original shoe boxes, tags, accessories and packaging, and resalable condition. Products damaged due to personal wearing, improper storage or artificial damage are not eligible for...
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FLATREVE provides reliable global shipping services for all flat shoe products. This shipping policy details our order processing, shipping time, shipping scope and related regulations to ensure your smooth shopping experience. 1. Order Processing Time All orders will be processed and verified within 1-3 business days after successful payment. We will arrange product inspection, packaging and shipment in sequence. Orders placed on weekends or official holidays will be processed on the next working day. 2. Shipping Scope & Carriers We support shipping to the United States and most countries and...
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These Terms of Service govern your access to and use of the FLATREVE official Shopify website and all product purchase services. By browsing the website, registering an account, and purchasing our products, you confirm that you have read, understood and agreed to all the terms of this agreement. If you do not agree to any terms, please stop using our website and services immediately. 1. User Obligations All users of this website shall use the platform in accordance with relevant national laws and regulations and shall not use our website...
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This Privacy Policy outlines how FLATREVE collects, uses, stores, protects, and discloses your personal information when you visit and shop on our official Shopify store. This policy applies to all users of our website and customer information collected by our brand. By using our website and purchasing our products, you fully agree to the terms of this Privacy Policy. 1. Information We Collect We only collect necessary personal information to complete order transactions and provide after-sales services, including but not limited to: your name, email address, shipping address, contact phone...
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We value every customer’s voice and are always ready to assist you with any questions, suggestions, or support needs regarding our products, orders, and services. Please feel free to contact us through the following official channels: Business Email: KlaraBuchannan202@hotmail.com Physical Address: 2118 Mountain Ranch Dr, Houston, TX 77049, United States Service Hours: 24/7 Online Email Support We will reply to your email inquiry within 24 working hours. For order-related issues such as order tracking, delivery delay, product defect, or after-sales return and exchange consultation, please attach your order number and...
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Welcome to FLATREVE, your go-to destination for premium, comfortable, and stylish flat shoes designed for everyday life. Founded with a simple philosophy—comfort never has to compromise style—we dedicate ourselves to crafting versatile flat footwear that fits every occasion, from daily commutes and casual outings to formal daily wear. At FLATREVE, we believe that a great pair of flats is the foundation of effortless daily elegance. We focus on selecting high-quality, skin-friendly, and durable materials, adopting exquisite craftsmanship, and optimizing shoe sole design to deliver all-day comfort for every step. Every...
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