FLATREVE provides reliable global shipping services for all flat shoe products. This shipping policy details our order processing, shipping time, shipping scope and related regulations to ensure your smooth shopping experience.
1. Order Processing Time
All orders will be processed and verified within 1-3 business days after successful payment. We will arrange product inspection, packaging and shipment in sequence. Orders placed on weekends or official holidays will be processed on the next working day.
2. Shipping Scope & Carriers
We support shipping to the United States and most countries and regions around the world. We cooperate with official mainstream logistics carriers to provide stable and trackable logistics services. After the order is shipped, we will send the logistics tracking number to your reserved email, and you can query the real-time logistics status at any time.
3. Shipping Time
US Domestic Shipping: 5-10 business days after shipment
International Shipping: 10-25 business days after shipment (specific time depends on local customs clearance efficiency and logistics conditions)
4. Shipping Fees
Shipping fees are calculated according to the product weight, volume and shipping destination. The specific shipping cost will be automatically displayed and settled on the checkout page before you complete the payment. We will launch free shipping promotion activities from time to time, subject to the latest activity rules on the website.
5. Customs & Duties
For international orders, any local import duties, taxes and customs clearance fees generated are borne by the customer. We will strictly declare the product value in accordance with international trade regulations, and cannot be responsible for customs detention, inspection or tax problems caused by local policy reasons.
6. Logistics Exception
In case of logistics delay, package loss or damage during transportation, please contact our customer service via email in time. We will verify the logistics situation for you and provide solutions such as re-delivery or refund according to the actual situation.