1. How can I confirm my order after payment?
After you complete the order payment successfully, you will receive an order confirmation email sent by our official mailbox, which includes your order number, product details, shipping address and estimated delivery time. You can check the order progress on our website at any time.
2. How to choose the correct shoe size?
We provide a detailed size chart on each product page, including foot length and corresponding shoe size data. It is recommended that you measure your foot length and refer to the size chart to select the appropriate size. If you have wide feet or high instep, you can choose a slightly larger size. For size consultation, you can contact our customer service via email.
3. What should I do if the received product has quality problems?
If you receive defective, damaged or wrong products, please take photos or videos to record the problem within 3 days after receiving the goods, and contact us via official email with your order number. We will verify the problem within 24 hours and provide free return, exchange or full refund solutions for you.
4. Can I modify the order or shipping address after placing an order?
You can apply to modify the order information or shipping address for free before the order is shipped. After the order is shipped, no modification is supported. Please check the address and product information carefully before payment.
5. Why is there a slight color difference in the product?
All our product pictures are taken in kind. Slight color difference may be caused by different screen resolution, light and shooting angle, which is a normal phenomenon and does not affect normal wearing and product quality.
6. How long can I receive my refund?
After we confirm and pass the return verification, the refund will be initiated within 3-7 working days. The arrival time is subject to the processing cycle of your payment channel, generally no more than 10 working days.
7. Do you support international shipping?
Yes, we support global shipping services. International orders will be delivered by professional cross-border logistics. The delivery time is affected by customs clearance and local logistics, and the specific time is subject to the actual logistics situation.
8. How to track my order logistics?
After the order is shipped, we will send the logistics tracking number and query link to your reserved email. You can enter the tracking number on the logistics official website to check the real-time transportation status of the package.